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RESEARCH SERVICES
Giving you the Services & Support that you need along the value chain of research projects enabling you to continue focusing on your core tasks.
Overarching Process Management
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Set-up & optimization of processes
Definition of roles and responsibilities
Implementation of standards & learnings
Conceptual Work
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Set-up of global tracking researches and CX programs
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Creation of One-Page & Short Summaries
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Depending on your business questions, scattered information, data & insights from various sources will be put into one coherent picture in a format you need to work with
Communication of Research Results
Set-up of an internal intranet page
Writing articles about latest researches outcomes
Preparation & facilitation of consumer/customer insights workshops
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Project Management
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Creation of study documents: questionnaires, guidelines, storyline of reports, analysis
B2B, B2C, Qual, Quant
Facilitation of Customer Journey Mapping Workshops
Organisation and facilitation of internal customer journey mappings in order to understand customer pain points along a specific journey
Knowledge Management
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Set-up of a knowledge management environment, including systems and working ways
